... put a manual in the box you send your modems in. Trial and error's no fun :(
'Course, we followed the instructions on the Internet (what if the customer doesn't have a prior connection? Kinda tough.) and still couldn't do it--necessitating a call to tech support on an otherwise lovely Sunday morning.
Surely with those huge profits you can afford to put A Manual In Every Box? That's part and parcel of A Computer In Every Home.
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